Refund Policy

At Reality Quest, we strive to provide an exceptional experience for all our members. If, for any reason, you are not satisfied with your purchase, we are here to help. Please review our refund policy below: 1. Subscription-Based Purchases: If you’ve purchased a subscription for our VR game library and are not satisfied, you may request a refund within 14 days of purchase. After this period, we do not offer refunds, but you can cancel your subscription to stop future charges. 2. One-Time Game Purchases: For one-time purchases of VR games, you are eligible for a refund within 7 days of purchase, provided the game has not been downloaded or played for more than 2 hours. Refunds will be processed to the original payment method. 3. VR Equipment and Accessories: Refunds on VR hardware or accessories are accepted within 30 days of purchase, provided the item is in its original, unused condition with all packaging intact. Shipping costs for returns will be the responsibility of the buyer unless the product is faulty. 4. Cancellations: You may cancel any ongoing subscription at any time before the next billing cycle. However, no refunds will be issued for unused portions of the subscription period. 5. Exceptions: Certain promotions, discounts, and gift cards may not be eligible for refunds. If you have purchased a special offer, please review the specific terms for that offer before requesting a refund.